Privacy Policy

Last updated: 14 April 2026 | Responseo Ltd

1. Who We Are

This website is operated by Responseo Ltd, registered in England and Wales, with registered address at 207 Regent Street, London W1B 3HH. For privacy matters, contact us at selmakhan@zenava.co.uk.

2. What Data We Collect

We collect the following personal data when you make a purchase:

Full name
Email address
Payment information (processed by Stripe - we never see or store card details)
IP address (for security and fraud prevention)

3. How We Use Your Data

To process your payment and fulfil your order
To create and manage your customer account
To send you transactional emails (order confirmation, account setup)
To respond to your enquiries
To comply with legal obligations

4. Legal Basis (UK GDPR)

We process your data on the following legal bases: (a) Contract - to fulfil your purchase; (b) Legitimate interests - fraud prevention and site security; (c) Legal obligation - tax and accounting requirements.

5. Data Retention

We retain your personal data for 7 years in accordance with UK tax law. You may request deletion of your account data by contacting us, subject to legal retention requirements.

6. Third Parties

We share data only with: Stripe (payment processing - see stripe.com/privacy) and Google Analytics (anonymised site analytics). We do not sell your data to any third party.

7. Cookies

We use essential session cookies and, with your consent, Google Analytics cookies. See our Cookie Policy.

8. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, object to processing, and data portability. Contact us at selmakhan@zenava.co.uk to exercise these rights.

9. Security

We implement industry-standard security measures including SSL encryption, hashed passwords, and secure private file storage. Payments are handled entirely by Stripe.

10. Changes

We may update this policy. Continued use of the site after changes constitutes acceptance.